Julho de 2020 - Good Leadership Hinges on Organizational Intelligence

It takes a lot to get to the top of an organization: a high IQ, emotional intelligence, technical competence, and a variety of personal characteristics, such as fortitude and resilience. Even with those qualities, many leaders fail at the top job — often because they don’t know how to get the organization to do what they want.

What they lack — and what successful leaders embody, down to their marrow — is organizational intelligence, OQ.

How to Develop Your OQ

First, embrace bureaucracy rather than rail against it. Use the strengths of your organization to achieve your goals. Like a judo master, you must practice getting the maximum effect from your large organization with a minimum effort on your part: the judicious email, the sharp moment of theater. For the rest, let the organization keep doing what it does well.

Second, develop an organizational persona. Do people know what type of leader you are and what to expect when they interact with you? Everyone at GE knew what to expect from “Neutron” Jack Welch. Dong Mingzhu, China’s most successful businesswoman and the head of Gree Electric, has a persona that says, “Where Sister Dong walks, no grass grows” — meaning she is really, really tough.

Third, follow the small rules so that you can break the big ones. Vernon Hill was transformationally successful in leading Commerce Bank in the USA and then Metro Bank in the UK. But in both cases he was brought down partly by accusations of inappropriate dealings with insiders, such as getting his banks to buy services from his wife’s architectural firm. In 2019, soon after Metro Bank revealed an accounting error involving the misclassification of more than $1 billion in loans, Hill resigned. With the accounting error, Hill broke a big rule — but we suspect that had he followed the smaller rules around issues like showing favoritism to family members, he would have had a better chance of survival.

Executives may want to develop these OQ competencies on the way up the ladder — and they’ll certainly need them if they are to succeed at the most senior levels.

Adapted from : https://hbr.org/2020/06/good-leadership-hinges-on-organizational-intelligence